***RETURNS AND EXCHANGES***
BMP Tuning will accept returns for UNUSED merchandise in original packaging within 1 YEAR from the time of purchase!
UNUSED products in ORIGINAL PACKAGING that are RETURNED WITHIN 60 DAYS of purchase are eligible for a refund to the original payment method used.
UNUSED products in ORIGINAL PACKAGING returned PAST THE 60 DAY MARK and within the 1 year return period are eligible for store credit only. After 60 days, non-stocked items will be accepted at the discretion of BMP Tuning.
UNUSED products MUST BE IN ORIGINAL PACKAGING, containing all accessories, labels, and documentation.
**CUSTOMERS ARE RESPONSIBLE FOR ORIGINAL AND RETURN*** ***SHIPPING EXPENSES**
The customer is responsible for the return shipping costs/fees – original shipping fees are NON-REFUNDABLE and items shipped with FREE shipping will still be subject to actual shipping charges being NON-REFUNDABLE. BMP Tuning is not responsible for damage to items being returned to us by the shipping carrier and will contact you so that you can file a claim if an item arrives damaged.
Any returned/cancelled item is subject to a fee of up to 15%.
Restocking fees are WAIVED in the event of a customer receiving a damaged / incorrect product.
KATAPULT: Katapult does not allow us to issue refunds. Purchases made through Katapult that require a refund may be paid back to the customer via Zelle, PayPal, gift card, or other form that is agreed upon.
***THERE ARE ABSOLUTELY NO RETURNS ON ANY ITEMS MARKED AS "SCRATCH & DENT", "OPEN BOX", "USED", OR OTHER "SPECIAL ORDER" ITEMS***
***PLEASE CONTACT US BY EMAIL / PHONE / MESSAGE TO***
***INITIATE A RETURN!***
***APPLICATION/FITMENT ISSUES***
If you need to return an item that does not fit your vehicle and you feel that there is an error in our listing, please contact us immediately. If we find an error on our website or on behalf of a BMP Tuning Representative, we will provide a shipping label for your return and arrange proper shipment of the correct items.
ALL PRODUCTS MUST STILL BE NEW CONDITION IN THE ORIGINAL BOXES, INCLUDING LABELING, HARDWARE, AND DOCUMENTATION.
Customers are responsible for checking the product description for applications prior to ordering anything from our site to verify that the items you have selected are appropriate for your vehicle. Items ordered that are listed correctly on our website but ordered in error WILL REQUIRE SHIPPING TO BE PAID BY THE CUSTOMER.
***DAMAGED/MISSING ITEMS IN SHIPMENT***
If you receive a package that is missing items or was damaged during shipment, please contact BMP Tuning WITHIN 10 DAYS OF DELIVERY. Please check all items as they are delivered! Be sure to keep all packing material, boxes and photos of the damage as this will be necessary to complete the damage claim with the specific courier. UPS/FED EX Typically take 8-15 business days to complete their investigation, however, this time frame could be extended depending on circumstances.
***PRICING***
While we always try to provide the most accurate product and pricing information, we are humans and can make mistakes. If we listed an incorrect price or information for any product on our site, BMP Tuning reserves the right to refuse or cancel any orders placed.
PRICING AND AVAILABILITY ARE SUBJECT TO CHANGE WITHOUT NOTICE.
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☎ (972) 677-7604
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✉ sales@bmptuning.com
